Existing customers

If you're an existing O2 Pay as you go customer and want to upgrade to iPhone 3G you may be eligible for an upgrade reward. We'll give you 10% of the value of your top ups as call time worth up to £200.*

You can claim your upgrade reward by calling 2210. Your upgrade reward will be credited within 15 days.

You'll need to use the new SIM card that comes with the iPhone 3G to get your 12 months of unlimited browsing and Wi-Fi access and can easily transfer your existing number and balance to your new iPhone SIM by visiting www.o2.co.uk/simsetup.

*Unlimited data and Wi-Fi applies to use in the UK only, subject to excessive usage policy. Unlimited Wi-Fi is available at any of the Wi-Fi hotspots from our partners The Cloud or BT Openzone. Terms apply.

Eligibility

Orders will be sent to the address at which you supplied. Any required payment for the device must be paid upfront at the point of order. iPhone is restricted to use on the O2 network. Attempting to use it on any other network, for example by replacing the SIM card, may mean it becomes permanently unusable. 8GB only. One per customer. Subject to availability and network coverage. Activation of the device requires the latest version of iTunes, a broadband connection and a minimum level of PC or Mac software

New to O2

Switching to O2 is easy and you can keep your existing number

Switching to phone 3G is easy and we have a wide range of tariff options available to suit all your needs. To purchase an phone 3G with a Pay as you go tariff you need to be over 16.

Once you've got your new iPhone, you'll need to connect to iTunes to activate it, so make sure that you've a broadband connection and that your Mac or PC meets the minimum specification required for iTunes below. For more information on how to activate take a look at the 'Activation' tab.

Keep your number

You can easily transfer your existing number to your new iPhone. Just contact your current network provider for a PAC code. Then let us know your PAC code when you purchase your iPhone in-store, or contact us online once you've received your new handset.

Your existing number will be transferred within two working days of us receiving the PAC code. We'll also give you a temporary number whilst you wait for your existing number to transfer so you can continue to make calls, send texts and surf the internet.

Quick start

Your iPhone is automatically set to Pay Monthly, you'll need to change the settings to Pay as you go to get things like mobile internet to work. Here's how

PAY MONTHLY to Pay as you go APN Manual Configuration Process:
Steps are:
Settings > General > Network > Cellular Data Network > APN / Username /Password

Activation

Once you've got your new iPhone 3G, you'll need to connect to iTunes to activate it.

Before activating

1. Check your voicemail
Before you activate your iPhone 3G, make sure you listen to your current voicemails. If you're an existing O2 customer, activation will delete your existing voicemails. If you're transferring an existing number from another network operator, existing voicemails will not be transferred.

2. Transfer your contacts, music and photos
Before you activate, migrate your existing mobile contacts into Outlook, Outlook Express on the PC, or Address Book or Entourage on the Mac.

Help with transferring your stuff

To activate your iPhone 3G
Insert the SIM card into your iPhone 3G. By inserting a CPW O2 SIM you will occur data charges when accessing the internet. Tariffs apply to iPhone SIMs.
Connect iPhone to a USB 2.0 port on your Mac or PC using the included cable. iTunes opens automatically.
Follow the onscreen instructions in iTunes to activate iPhone 3G and sync your contacts, calendars, music, photos, podcasts, videos, email accounts, and web bookmarks.

Change your data settings
Your iPhone is automatically set to Pay Monthly, so you'll need to change the settings to Pay as you go to get the things like mobile internet to work.

Here's how:
Go to settings menu, choose General
Choose Network, then Cellular Data Network
In the APN box, change mobile.o2.co.uk to payandgo.o2.co.uk - you don't need to change the user name and password
When finished, press the home button and you're done.

Finally top-up by a minimum of £10 if you've not topped up already.

If you're already with O2 Pay as you go and want to transfer your existing number and balance just complete this form.

Your 12 months unlimited web and Wi-Fi will be available within 24 hours of your first top-up or upgrade registration.

Help with activating your iPhone 3G

*Unlimited data and Wi-Fi applies to use in the UK only, subject to excessive usage policy. Unlimited Wi-Fi is available at any of the Wi-Fi hotspots from our partners The Cloud or BT Openzone. Terms apply.

Important information for O2 customers billed by The Carphone Warehouse who are upgrading to the iPhone.

If your current O2 tariff does not include a data allowance package (or bundle), you may be charged for using data on your iPhone in the first couple of days.

When you insert your current SIM into your new iPhone, you remain on your current O2 tariff for about 48 hours until your new iPhone tariff takes effect.

Therefore, you might want to wait about 48 hours before using the internet, email and any other data applications that you might be charged for.

If you want to make sure that you are on your new iPhone tariff and you are safe to use data on your iPhone without being charged extra, contact O2 Customer Services.

Basic requirements

Mac system requirements

• Mac computer with USB 2.0 port
• Mac OS X v10.4.10 or later
• iTunes 7.7 or later

Windows system requirements

• PC with USB 2.0 port
• Windows Vista or Windows XP Home or Professional with Service Pack 2 or later
• iTunes 7.7 or later

FAQs

I need help using my iPhone

For help with using your iPhone, visit the Apple support site.

Buying and upgrading

I already have an iPhone 2G but I want the new iPhone 3G

• Until 11 October, you can get an early upgrade to the new iPhone 3G.
• It doesn’t matter how long your current contract has been running – all you need to do is sign a new 18-month contract to replace your old agreement.
  
• You can upgrade in any of our stores or call our sales advisors on 0870 087 0870.

I don't currently have an iPhone, but I'd like to buy the new one. Am I eligible? How can I get it?

The iPhone goes on sale on Friday 11 July on our website, in our stores and over the phone (just call 0870 087 0870 - calls cost 6p/min from BT landline, call costs from mobiles and other networks vary).

To buy an iPhone you must:

• have a Chip & PIN credit or debit card (we cannot accept
• payment by cash in stores)
• be at least 18 years old
• have an email address - all iPhone billing is done online
• sign an 18-month contract with O2 on one of their iPhone price
• plans (from £30/month)
• pass an O2 credit check
• set up a direct debit for monthly payments
• not have already purchased a 3G iPhone

If you currently get your bill from The Carphone Warehouse

• If you're still in contract with us, you'll have to pay a disconnection fee equal to your remaining months' line rental.
• Because all iPhone accounts are managed by O2, you'll receive your bill from O2 in the future. All iPhone billing is done online so you must have an email address ready when you sign up.
• Keeping your existing mobile number is hassle free - we'll transfer it over within two days of activating your iPhone. In the meantime you'll get a temporary number.
• You can upgrade online, in any Carphone Warehouse store, or by calling 0870 087 0870 (calls cost 6p/min from BT landline, call costs from mobiles and other networks vary).

If you get your bill from O2

• If you're still in contract, you cannot upgrade to the new iPhone.
• If you're out of contract, you can upgrade online, in any Carphone Warehouse store, or by calling 0870 087 0870 (calls cost 6p/min from BT landline, call costs from mobiles and other networks vary). Your existing mobile number will be automatically transferred to your new iPhone.
• All iPhone billing is done online so you must have an email address ready when you sign up.

I don’t currently get my bills from O2 or Carphone Warehouse. How can I get an iPhone?

• All iPhone accounts are managed by O2, so you’ll have to sign up to one of O2’s iPhone tariffs to get the iPhone. All iPhone billing is done online so you must have an email address ready when you sign up.
• If you want to keep your existing number, you’ll need to get a Porting Authorisation Code (PAC) from you current network provider. Contact your network to get one – if you’re still in contract you may need to pay a cancellation fee first.
• Order your iPhone online , visit any Carphone Warehouse store, or call 0870 087 0870 (calls cost 6p/min from BT landline, call costs from mobiles and other networks vary).
• We’ll give you a temporary number to use while we transfer your number to your iPhone. Your new number will be transferred within two days of O2 receiving your PAC.

Can I keep my existing mobile number?

Yes.

• If you're an O2 Pay monthly customer, your number will be automatically transferred when we activate your iPhone.
• If you're an O2 Pay as you go customer, just tell us you want to keep your number and we'll take it from there.
• If you're with another provider, or have a Pay as you go mobile number, contact your network for a PAC (port authorisation code). Give us the PAC and we'll give you a temporary mobile number to use while O2 connects your existing number. They'll usually do this within two days of receiving your PAC.

I bought the 2G iPhone box to give as a gift. Can I do the same with the iPhone 3G?

No. You cannot buy the iPhone box on its own anymore because you must sign up to an O2 iPhone tariff (ie O2 contract) when you get the iPhone.

Do I need a computer?

You don't need to own a computer yourself but you must have regular access to one.

• Before you can use all of your iPhone's features, you need to sync it with iTunes over the internet.
• iPhone billing is done online so you'll need an email account you can check every month.
• The easiest way to upload music, videos and other content to your iPhone is via iTunes.

The computer must have:

• a MAC running OS X 10.4.10 or higher
  or
• a PC running Windows XP SP2 or Windows Vista
  and
• a USB 2.0 port
• iTunes 8 or later (you can download it for free at www.apple.com/uk/itunes)
• internet access (broadband is recommended for quality and speed)

Windows XP Professional x64 edition or any 64-bit edition of Windows Vista

iTunes and the iPhone is not supported by Windows XP Professional x64 edition or any 64-bit edition of Windows Vista.

This affects these Microsoft Windows operating systems:

• Windows XP x64
• Windows Vista Home 64
• Windows Vista Home Premium 64
• Windows Vista Ultimate 64
• Windows Vista Business 64
• Windows Vista Enterprise 64

iPhone Returns

If you change your mind…

Change of mind returns are not available to:

• existing O2 customers who upgraded to the iPhone in one of our stores, or
• customers who received their bill from Carphone Warehouse and upgraded to the iPhone in one of our stores.

Otherwise, you can return your iPhone within 14 days from the day you receive it. This includes customers who upgraded over the phone or online.

• You must bring your iPhone into one of our stores, along with, all accessories and manuals, and a valid till receipt or other proof of purchase.

We cannot offer a return:

• outside of this time, or
• if your iPhone does not work properly with your computer or internet connection. Please check your computer and internet connection will work with the iPhone before buying.

If your iPhone develops a manufacturer's fault…

• If your iPhone develops a fault within 28 days of buying it, bring it in to any Carphone Warehouse store for an exchange or return.
• If 28 days or more have passed, your iPhone will need to be sent for repair. We recommend you call the Apple Care team on 0870 876 0753 (calls cost 6p/min from BT landline, call costs from mobiles and other networks vary) or book a repair on the Apple website. They'll send you a prepaid bag so you can post your iPhone to the repairs team. You can also bring your iPhone into any Carphone Warehouse store to book a repair. However, if you choose to book a repair this way it will likely take longer to get your repaired iPhone or a replacement one.
  

Do I have to take out Lifeline insurance for the iPhone?

No, but we recommend you organise cover of some kind.

My iPhone has been lost or stolen. What do I do?

1. Call O2 on 0870 586 0860. They'll put a block on your account and stop your iPhone being used by anyone else
2. Contact the police to report the loss and get a Loss or a Crime Reference Number
3. If you have Lifeline insurance, skip to How do I make a claim?
4. If you don't have Lifeline insurance, you'll need to get a replacement phone and SIM card:
• To replace your SIM, contact O2.
• If you've lost your 2G iPhone you may be able to upgrade to the iPhone 3G for free. Go to I already have an iPhone 2G but I want the new iPhone 3G for more info.
• If you don't want to buy a replacement iPhone you'll need to use another handset instead. You can use an old mobile or buy yourself a new handset - check our online shop for some great deals.
5. Contact O2 to arrange for the SIM to be connected to your iPhone
6. Plug your iPhone into your computer, sync it with iTunes, and you're ready to go

How do I make a claim?

You can claim by going into any Carphone Warehouse store. If your iPhone was lost or stolen, you can also claim on our website or by calling 0870 111 7000 (calls may be recorded and monitored).

When you make a claim, we'll need your name, date of birth, address, the policy number shown on your Certificate of Insurance and your Crime or Loss Reference Number.

To make a claim online if your mobile was lost or stolen:

1. Call O2 on 0870 586 0860. They'll put a block on your account and stop your iPhone being used by anyone else
2. Contact the police to report the loss and get a Lost or a Crime Reference Number
3. Go to our Making an insurance claim online page
4. Fill out all sections of the form that appear at the bottom of your screen
5. Read the declaration at the bottom of the form and tick the box to confirm

Can I transfer my existing Lifeline insurance policy to my new iPhone?

If you've upgraded from the 2G iPhone to the iPhone 3G, you can. Unfortunately, other customers cannot transfer their policy.